FAQ

What does made to order mean?

Each piece is made to order, meaning it’s produced once your order is placed rather than held in bulk. This approach allows us to produce more thoughtfully, reducing unnecessary waste and overproduction.

How long does delivery take?

Each piece is made to order and typically enters production within 1 to 3 business days before dispatch. Delivery estimates are shown at checkout and begin once your order has been dispatched.

Where do you ship from?

Orders are printed and shipped as close to your delivery address as possible, reducing delivery times and unnecessary shipping distances.

Do you ship worldwide?

We ship worldwide.

Will my items arrive together?

Some items may arrive separately.

Can I change or cancel my order?

Orders are processed quickly, so changes or cancellations may not be possible once placed. If you need to amend your order, please contact us as soon as possible and we’ll do our best to help. You can still return your order in line with our returns policy.

Can I return or exchange an item?

You can return your item within 14 days of delivery. Items must be unworn and in their original condition. All details are in our return policy.

As each piece is made to order, return shipping costs are the responsibility of the customer.

If your item arrives damaged, faulty or not as described, please contact us at hello@cherryvelvetstudio.com and we’ll resolve it as quickly as possible.

We do not offer exchanges. If you would like a different size or style, please place a new order.

What if there’s an issue with my order?

If your item arrives damaged, faulty or not as described, please contact us at hello@cherryvelvetstudio.com and we’ll resolve it as quickly as possible.

Do I need to pay customs or import fees?

Orders may be subject to customs duties or import taxes depending on your location. These charges are set by local authorities and are the responsibility of the customer.

How do the t-shirts fit?

Our t-shirts have a relaxed unisex fit. We recommend checking the size guide for your best fit.

How should I care for my t-shirt?

Wash cold with similar colours. Tumble dry low or hang dry. Avoid ironing directly on the print.