Privacy policy
Last updated: 21 April 2026
Cherry Velvet Studio Ltd (“we”, “us”, or “our”) is committed to protecting the privacy and security of our customers and website visitors. This Privacy Policy sets out how we collect, use, and store your personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and other applicable laws.
Cherry Velvet Studio Ltd is a company registered in England and Wales.
Registered office: UK
Company number: 16361343
1. Personal Data We Collect
We may collect the following categories of personal data:
- Identity data (name, email address)
- Contact data (billing and shipping addresses, telephone number)
- Payment data (processed securely via Shopify; we do not store payment card information)
- Transaction data (details of purchases, returns, and customer service interactions)
- Technical data (IP address, browser type, operating system, and device identifiers)
- Usage data (interaction with our website and services)
2. How We Collect Personal Data
Personal data is collected through the following means:
- When you place an order or create an account
- When you contact us directly
- When you browse or interact with our website (including through cookies)
- Via third-party services such as Shopify, which powers our online store
3. How We Use Personal Data
We process your personal data to:
- Process and fulfil orders
- Communicate with you regarding your purchase
- Provide customer support
- Comply with legal and regulatory obligations
- Improve our website and services
- Send marketing communications where you have opted in, you can opt out at any time
We will only use your personal data for the purposes for which it was collected, unless we reasonably consider that we need to use it for another reason that is compatible with the original purpose.
4. Sharing Personal Data
We only share personal data with third parties when necessary to provide our services. This may include:
- Shopify (website hosting and order processing platform)
- Payment processors (e.g., Stripe, PayPal)
- Print-on-demand partners (e.g., Gelato)
- Delivery and logistics providers
- Legal or regulatory authorities, where required by law
All third parties are required to handle your data in accordance with data protection laws.
5. Your Rights
Under applicable data protection legislation, you have the right to:
- Access your personal data
- Request correction of inaccurate data
- Request erasure of your data
- Object to or restrict processing
- Withdraw consent at any time (for example, to unsubscribe from marketing emails)
- Lodge a complaint with the Information Commissioner’s Office (ICO)
To exercise any of these rights, contact us at cherryvelvetstudio@hotmail.com.
6. Cookies
We use cookies and similar technologies to enhance site functionality, analyse usage, and support marketing activities. Where required, we obtain your consent before placing non-essential cookies. You can manage your preferences via our cookie banner or browser settings.
7. Data Retention
We retain your personal data only for as long as necessary to fulfil the purposes outlined above, including legal, accounting, or reporting requirements.
8. Data Security
We implement appropriate security measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction.
9. International Transfers
Your data may be transferred outside the United Kingdom. Where this occurs, we ensure appropriate safeguards are in place in line with UK data protection laws. This may include transfers to countries that do not provide the same level of data protection as the UK. In such cases, we rely on appropriate safeguards such as standard contractual clauses.
10. Contact
If you have any questions about this Privacy Policy or your personal data, please contact:
Email: hello@cherryvelvetstudio.com