Terms of service

Last updated: 21 April 2026

These Terms of Service ("Terms") govern your use of the website operated by Cherry Velvet Studio Ltd (“we”, “us”, or “our”), including all information, tools, products and services available via cherryvelvetstudio.com (the “Site”).

By accessing or purchasing from our Site, you agree to be bound by these Terms. If you do not agree with any part of these Terms, you must not use this website.

1. General Conditions

We reserve the right to refuse service to anyone for any reason at any time.

We may modify or discontinue the Site or any part of it without notice.

You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Site or our products without express written permission.

2. Products and Services

All products are made to order. Product descriptions and images are provided for illustrative purposes only.

We reserve the right to limit the sales of our products to any person, region or jurisdiction.

We do not guarantee that colours or design details will appear exactly as shown on your device.

We reserve the right to modify or discontinue any product at any time.

3. Pricing and Payment

Prices for our products are listed in GBP and include VAT where applicable.

We reserve the right to change prices at any time without prior notice.

All payments are processed securely via our third-party payment providers. We do not store payment card details.

4. Order Acceptance and Cancellations

All orders are subject to acceptance and availability. We reserve the right to cancel or refuse any order.

As all products are made to order, orders cannot be cancelled once production has begun.

5. Delivery

We aim to dispatch orders within the estimated timeframes provided; however, delivery times may vary due to external factors.

Once an order has been dispatched, delivery is handled by third-party couriers. While we are not responsible for delays outside of our control, we will assist in resolving any delivery issues where possible.

Customers outside the United Kingdom may be subject to import duties, taxes, or customs charges. These are the responsibility of the customer.

6. Returns and Refunds

Please refer to our Return and Refund Policy for full details.

As our products are made to order, we do not accept returns unless items are faulty, damaged, or incorrect.

If you receive a faulty or incorrect item, you must contact us within 14 days of delivery.

7. Intellectual Property

All content on this Site, including product designs, images, logos, and text, is the intellectual property of Cherry Velvet Studio Ltd or its licensors.

You may not use, reproduce, or distribute any content from the Site without our express written permission.

8. Limitation of Liability

To the fullest extent permitted by law, Cherry Velvet Studio Ltd shall not be liable for any indirect, incidental, or consequential damages arising out of your use of the Site or purchase of our products.

Nothing in these Terms excludes or limits our liability for death or personal injury caused by our negligence, fraud, or any other liability that cannot be excluded under applicable law.

9. Governing Law

These Terms are governed by and interpreted in accordance with the laws of England and Wales.

Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

10. Contact

For any questions regarding these Terms, please contact:
Email: hello@cherryvelvetstudio.com